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Order Management

How to check out an order?

  1. Step 1:

    Add products to the shopping cart.

  2. Step 2:

    Go to the checkout page and click “Checkout” (Login is required).

  3. Step 3:

    Add or edit shipping and billing addresses, then select a shipping method.

  4. Step 4:

    Submit the order and complete the payment.

Order history and status tracking

  1. Step 1:

    Log in to your account.

  2. Step 2:

    Hover over the “Account” icon at the top right and click “Order History”.

How to cancel an order?

  1. Unpaid orders

    Go to the order history page and click “Cancel Order”.

  2. Paid orders

    Please contact customer service. You will need to provide: order number, material number (if canceling partially), and reason for cancellation.

Important Notice:

In-stock orders cannot be canceled after shipment. Ordered items cannot be canceled after payment or contract signing. If there is a supply issue, customer service will proactively contact you.

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