Return Policy:

1. We do not accept return requests for reasons unrelated to product quality.

Customer Obligations:

1. Please inspect all delivered items immediately upon receipt of the package.

2. If any abnormality is found with the products, please formally submit a complaint via customer service.

Return Request Requirements:

1. 1. Time Limit:

   The request must be submitted within 30 calendar days from the actual date of receipt.

2. 2. Required Documents:

   A valid order number (machine-readable)

   Clear photographic evidence of the defective part and package labels (multiple angles)

   A written detailed description of the issue, including the time, environment, and specific symptoms

Quality Dispute Resolution:

If both parties confirm in writing that it is a product quality issue:

1. 1. Customer Options:

   Request replacement with the same model in good condition

   Or request a full return and refund

   Or claim compensation for direct economic losses

2. 2. Compensation Limit:

   Compensation amount shall not exceed the purchase price of the defective product (excluding indirect, consequential, or punitive damages).

Lost Package Handling:

1. If it is confirmed via logistics tracking that the package was lost in transit, we will initiate the refund process after verifying the facts.

Force Majeure Disclaimer:

1. Delivery time may be affected by force majeure events such as extreme weather, postal delays, customs clearance, local protests/strikes, pandemics, or other unforeseeable events. We shall not be liable for delays caused by such events but will provide all necessary assistance and support.